Hyperscale AV

Accelerator

Architecture, Applied

A twelve to sixteen week vertical slice that takes one system type into production monitoring. Your team produces the artifacts, runs the rollout, and carries the capability forward. We guide, train, and stay accountable to the outcome.

Begin QualificationView the Framework

Phase 1 / Planning

Role matrix populated. Accelerator Plan locked.

Role Matrix

Project
Champion
PM
Exec Sponsor
AV
Admin
Ops Lead
Design
Programming
IT
Compute
Network
Security
Architecture
Identity
Integration

Plan Outputs

Role matrix populated
Primary system type selected
Site list with HQ reference
Training seats reserved
Engagement calendar locked
Accelerator Plan signed off

The Framework defines the standards. The Accelerator gives your team the capability to apply them.

Overview

The Anti-Managed Service.

Managed service contracts plant a vendor in your environment and keep them there. The Accelerator is built to do the opposite. Bounded by design: twelve to sixteen weeks, fixed scope, capability transfer as the deliverable. Success means we leave, and the practice stays with your team.

What you keep at close: a self-hosted Omniglass deployment, KPIs, a Health Model, and a Blueprint fit to your institution, and a team that has applied the AV Observability Framework to your real systems, hands-on.

From there, the practice grows. The next system type is yours, on the same pattern. We can assist per type if you want backup, but the engagement is closed and the capability is in-house. Our measure of success is how completely you don't need us.

service vs. practice
Managed
Service
In-House
Practice
No vendor lock-in
Monitoring embedded into design standards
Supports growth of in-house staff
No limits on data collection and integrations
Self-hosted, on-prem deployment
Non-proprietary, vendor-neutral tools
Low security and compliance overhead
Capex or opex funded

Comparison reflects standard managed-service delivery patterns. Amber marks acknowledge partial coverage some vendors offer.
ProposalDraft

Accelerator Proposal

Prepared for [Your Institution]

Contents

  • Business Requirements
  • Architectural Overview
  • Role Assignments
  • Engagement Schedule
  • Budget & Fixed Fee
  • Security Review Pack

Variables lock during Planning

Before We Sign

Pre-Qualification

Pre-Qualification produces the Accelerator Proposal: a draft Plan with Business Requirements, Architectural overview, role assignments, engagement schedule, budget, and a security review pack. Boilerplate merged with your specifics. Concrete material to route to leadership, security, and IT before contract.

We qualify on commitment, not budget. A team without bandwidth, the right roles, or institutional signoff will not get the result no matter what they pay. A short discovery call confirms the gating questions below; everything else locks down during Planning.

  • Key roles identified
  • Budget allocated
  • System standards implemented
  • Network reachability for devices

Process

What to Expect

Each phase opens with a workshop. Weekly office hours between workshops carry your team to the milestone. Twelve to sixteen weeks total.

Phase 01

Planning

Duration
2 weeks

Sessions

  • workshopKickoff3 hoursvirtualChampion, PM, Admin, Engineering, Operations

    Framework introduction, vocabulary, and time commitments by role.

  • office hoursPlan FinalizationWeeklyvirtualOpen to all

    Coach your team through role mapping, system selection, training scheduling, and the engagement schedule.

Summary

The phase produces the Accelerator Plan. Kickoff calibrates the team on the Framework and vocabulary; Plan Finalization office hours work through the operational details. By close, every role is named, the primary system type is chosen, sites are listed, training seats are reserved, and the engagement schedule is on the calendar.

What We Cover

  • ›Why AV monitoring differs from IT
  • ›The AV Observability Framework
  • ›Vocabulary: telemetry, KPIs, health models, SLIs
  • ›Role matrix: Champion, PM, Exec Sponsor, Admin, Ops Lead, Engineering leads (Design, Programming), IT leads (Compute, Network, Security, Architecture, Identity, Integration per platform)
  • ›Primary system type: defaulted to your most-deployed platform
  • ›Site list, with HQ reference site designation
  • ›Certification seats reserved for Operations, Admin, and Engineering
  • ›Omniglass orientation scheduled for end of Platform phase
  • ›Workshop calendar and per-role time commitments

Milestone

Accelerator Plan signed off: roles, system, sites, schedule

Phase 02

Align & Measure

Duration
1 week

Sessions

  • workshopLeadership Alignment90 minuteson-siteExec Sponsor, Champion, PM

    We present a starting set of objectives and KPIs informed by the exec pre-read. Leadership assents, adjusts, calls out caveats, and directs focus. We listen and capture.

  • workshopKPI & Health Model Sprint2 dayson-siteChampion, Engineering

    Translate leadership's mission and KPIs into specifications, calculation methodology, and health model.

  • presentationExecutive Briefing30 minuteson-siteExec Sponsor, Champion, PM, Engineering

    Close the loop in the room. We present the KPI spec and health model for sign-off before we leave.

Summary

The whole phase lands in a single on-site week. The output is a defensible KPI spec and health model, naming what leadership wants to measure, how engineering will measure it, and where the data gaps are. Where data is not gettable, leadership is briefed before any code is written.

What We Cover

  • ›Institutional intent named explicitly
  • ›KPIs at conceptual level, with the decisions they drive
  • ›Per-KPI calculation methodology
  • ›Health model with severity mapping
  • ›Feasibility ratings backed by API and licensing research: green (go), yellow (at risk), red (not feasible)
  • ›Leadership consulted on red and yellow KPIs before code is written

Milestone

Mission, KPI spec, and health model signed off by leadership

Phase 03

Platform

Duration
3 weeks

Sessions

  • trainingCertificationReservedvirtualAdmin, Engineering, Operations

    Seats reserved during Planning. Admin continues toward advanced certification over time.

  • war roomDeployment Sprint2 daysvirtualAdmin, IT

    Omniglass deploys into your infrastructure and connects to your existing platforms.

  • office hoursDeployment SupportWeeklyvirtualOpen to all

    Unblock deployment and integration issues as they surface.

  • trainingOmniglass Orientation2 hoursvirtualChampion, PM, Admin, Engineering, Operations

    Hands-on tour of Omniglass-specific features. Last session before Instrumentation kicks off.

Summary

Two tracks run in parallel: the platform stands up, and the team gets trained on it. Deployment runs as a war room because integration timelines vary by platform. Training closes with a short Omniglass orientation, so the team knows what they are looking at when KPIs start flowing in the next phase.

What We Cover

  • ›Omniglass deployed into your infrastructure
  • ›Cloud device management integrations (Crestron XiO, Q-SYS Reflect)
  • ›UCC platform integrations (Teams, Zoom, Webex)
  • ›Chat webhooks for alerts
  • ›Optional ITSM integration (ServiceNow)
  • ›Certification for Operations
  • ›Certification for Admin and Engineering
  • ›Admin continues toward advanced certification

Milestone

Omniglass deployed, integrations producing first signal, team trained

Phase 04

Instrumentation

Duration
4 weeks

Sessions

  • war roomInstrumentation Kickoff2 daysvirtualEngineering

    Templates, telemetry plan, and synthetic probe strategy against the spec.

  • office hoursCode ReviewsWeeklyvirtualOpen to all

    Structured reviews of instrumentation work and unblocking.

  • presentationRollout Preview60 minutesvirtualExec Sponsor, Champion, PM, Engineering

    First look at the working system in production monitoring. Leadership previews what broad rollout will look like and gives the go-ahead.

Summary

Engineering executes against the validated spec, building control systems, device telemetry, synthetic probes for whatever the APIs do not cover. Largely your team's work; we review and unblock. The phase ends at the Rollout Preview gate, before we replicate the pattern across the rest of the system type.

What We Cover

  • ›Control system templates for your platforms
  • ›Device telemetry: displays, cameras, microphones, codecs
  • ›Synthetic probes for API coverage gaps
  • ›Data model populated end-to-end
  • ›Async-friendly, structured reviews

Milestone

Monitoring instrumentation complete and approved for rollout

Phase 05

Rollout

Duration
5 weeks

Sessions

  • war roomReference Rollout2 daysvirtualEngineering, Operations

    HQ deployment serves as the reference pattern for replication.

  • office hoursSite ReplicationWeeklyvirtualOpen to all

    Coach per-site rollouts against the HQ pattern.

  • retrospectiveProject Closeout1 dayvirtualAll

    Look back at what we built and learned together, sign off the Accelerator Plan as complete, and close the engagement.

Summary

Your team leads the rollout, starting at HQ as the reference. Subsequent sites replicate the pattern under weekly coaching. By close, 80%+ of in-scope rooms are monitored, alerts route to your chat and ITSM, and the remaining edge cases sit in your team's backlog to absorb at operational pace.

What We Cover

  • ›HQ rollout first, as the reference pattern
  • ›Site-by-site pattern replication
  • ›Traffic-light health rollup per room
  • ›Slack and ITSM notification routing
  • ›Multi-site validation against the KPI spec

Milestone

Substantial completion: 80%+ of in-scope rooms monitored, alerts routing, engagement closed

Result

What You Leave With

A vertical slice in production, owned by your institution.

The day after close, your team monitors AV the same way they did the day before. Except now: KPIs, a Health Model, a Blueprint, certified staff, and the practice to apply this pattern to every other system type.

Delivered Artifacts

  • 01 · One System Type in Production Monitoring

    The substantial majority of in-scope rooms running against the Blueprint

  • 02 · Blueprint and Artifacts

    KPIs, Health Model, Blueprint, owned by your institution

  • 03 · A Trained Team

    AV Observability Framework, applied to your real systems

  • 04 · A Repeatable Pattern

    The methodology applied across every other system type

Qualify Before You Commit

Qualification is free. You leave with an Accelerator Proposal to route internally. Scope is fixed at one system type.

Begin Qualification Read the Framework